From the first time a customer calls Platinum to file a claim until their claim is paid, they will be assigned one claims specialist to help them through the process. Our customers won’t be transferred multiple times and won’t have to repeat themselves—their designated claims specialist will work until the process is complete.
Imagine that you or a loved one just received a medical diagnosis that is covered by your supplemental health insurance policy marketed by Platinum Supplemental Insurance. Next comes treatment. Then expenses—medical bills, travel, utilities, car payments, house payments and on and on. In the midst of all those life changes and responsibilities, do not forget to call Platinum to initiate your claim.
We understand the major life changes that come with a cancer or critical/chronic illness diagnosis, and that our top concern is the well-being of our loved ones. For this reason, Platinum makes it our priority to focus on our customers’ claims.
When a customer calls and talks to a Platinum claims specialist, they are assigned one designated representative, who handles all of their paperwork from start to finish. Their designated claims specialist will have a thorough understanding of their benefits, as well as the progress on the claim, so customers won’t have to explain their circumstances to a new person every time they call. At Platinum, our ultimate goal is to bring peace of mind during an already stressful time.
Dealing with cancer, heart attack, stroke or a chronic/critical illness is a burden on a family. Platinum’s premier customer service department is full of experts, ready and waiting to help our customers when they need it most, so they can focus on recovery—not expenses.
Platinum is a marketer of supplemental health insurance products. Policies have exclusions and limitations. For costs and complete details of coverage, contact Platinum Supplemental Insurance.